Cancellation Policy:
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price, however due to Covid -19 should travel restrictions be imposed by the government we will be flexible. Should you like to reschedule, depending on room availability, there may be a rate difference. Please note that your deposit is non-refundable. We recommend our guests choose a refundable booking and purchase Travel Insurance to cover any unforeseen circumstances. All bookings will be instantly confirmed at the time of booking.
In the event of non-payment, St Leonards Vineyard Cottages reserves the right to charge the guarantor’s credit card (supplied at the time of reservation).
Minimum Night Policy:
At St Leonards Vineyard Cottages, we have a strict two-night minimum stay policy.
Child Policy:
Children are welcome. Children above the age of 1 at time of arrival are charged full rate. Persons under the age of 18 years may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room that have given permission and accept full and final responsibility.
Reception Hours:
Summer - 8:30am till 5pm, 7 days a week
Winter - 9am - 5pm, 7 days a week
If arriving outside of these hours please contact reception during office hours to make arrangements.
Booking Policy:
By booking accommodation online through www.stleonards.co.nz you agree to the following terms and conditions;
Tariff includes the New Zealand Goods and Services Tax of 15%. All rates are subject to change.
All reservations must be guaranteed with a valid credit card at the time of reservation.
The credit card provided is used to guarantee the reservation and to provide a security deposit when booking. A deposit of NZD 40 is required to secure your reservation. The balance is payable upon arrival. Cheques are not accepted.
We reserve the right to limit the number of people in any of our cottages due to fire restrictions.
All guests must refrain from cooking anything inside our cottages that can leave a lingering smell (curries, fish etc.). Should this occur, an airing out fee will apply.
Any damage to the property or cottages will be charged to your credit card, plus a charge for any loss of income for the time the unit is unrentable, if applicable. This includes but is not limited to, any hazardous soiling of the premises e.g., blood, vomit or body fluids.
St Leonards Vineyard Cottages reserves the right to cancel your reservation if you are unable to comply with this policy.
Voucher Policy:
All vouchers are valid for 12 months from purchase dates. Vouchers cannot be exchanged for cash and no change will be given. All booking policies still apply when using a voucher (2 night minimum etc.). Only one voucher may be used per booking and are not valid with any other promotions. Vouchers will not be accepted after expiry dates.
Check In/Out Policy:
Check-in is from 3pm. Please advise your approximate arrival time when making your reservation.
Check-out is before 10am on day of departure.
Early check-ins/late checkouts are not guaranteed and must be pre-arranged.
Unarranged late check outs, will incur a fee of NZD150.
Smoking:
Smoking is not permitted inside any of the cottages or shared outdoor facilities (Pool area, Tennis court, Animals etc.).
Should you and/or your guests smoke in any of the cottages, an airing out fee will apply.
You will be responsible for any costs, damage, or liability arising as a result of smoking. This includes but is not limited to call out fees from the Fire Department.
Animals:
No animals are permitted except for working assistance dogs.
At St Leonards Vineyard Cottages, we have a range of different animals for our guests to enjoy at their own risk. Please latch all gates behind you to keep the animals safe.
Please do not enter the deer enclosure. Children must be supervised at all times including around the fish ponds.
Mistreatment of the animals will not be tolerated.
St Leonards Vineyard Cottages has two resident dogs, please let us know if you would prefer them to be kept away during your stay.
Pool Area:
Our pool area is available for our guests to enjoy at their own risk.
Children must be accompanied at all times.
Please no diving or glass in the Pool Area.
The heated salt water pool is open from November- April and closes at 10pm daily.